At Perpetual Succour Hospital of Cebu, Inc., we believe that every patient experience matters. The Customer Relations Office serves as a bridge between our patients, their families, and our healthcare team. We are committed to delivering a positive patient experience by ensuring that every concern, inquiry, compliment, and feedback is received with empathy, professionalism and respect. Guided by the hospital’s CARES values—Compassion, Accountability, Respect, Excellence, and Spirituality—our team works closely with the various departments to address patient needs promptly and effectively. 

The Customer Relations Office advocates for every patient’s voice throughout their healthcare journey. From assisting the service-related concerns and facilitating communication with hospital departments to gathering patient feedback for continuous quality improvement, we strive to foster trust, transparency, and meaningful relationships. We believe that every interaction is an opportunity to improve our services and provide an exceptional healthcare experience for all.